All shipping charges are included in the cost pan India. We will be shipping the order within 2 working days of receiving the order.
DELIVERY TIME
Our endeavor is to make the products reach you within 3-8 working days from receipt of order and payment depending on the address for delivery.
ORDER TRACKING
We ship through leading courier services, and you can track your order online after it is shipped. Goods need to be signed for, upon delivery. Once the order has been placed, you will get an order confirmation email that will include tracking information. Should you have any queries regarding your order tracking or delivery please do contact us on WhatsApp at +91 8879492807 or 9167707283 or email - support@nostalgiahomes.com
RETURNS AND EXCHANGE
We would love for you to like our products. Nostalgia Homes return or exchange policy applies only if the product is damaged, defective, or incorrectly delivered. All refund/ replacement requests are to be made within 2 days of receiving the order.
CANCELLATIONS
Cancellations will be considered if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the shipment of the product has been initiated.
DAMAGED, DEFECTIVE, OR INCORRECT DELIVERY
If a shipment shows signs of damage in transit, please let us know within 24 hours at support@nostalgiahomes.com or +91 8879492807 or 9167707283 (Monday to Saturday 10 am to 6 pm IST or +5:30GMT). In an unlikely event, if you happen to receive incorrect or defective merchandise (style, size, colour, quantity, functioning), please share the pictures of the damaged product with us. The quality control team will evaluate and then initiate a replacement on the same, or if the item is not readily available, a credit note for the same amount. We apologize in advance for any issues you might face and look forward to helping you replace your items at the earliest.
EXCHANGE PROCEDURE
We will arrange for pick-up of the damaged/incorrect items. Please ensure the product is securely packed, and in unused and saleable condition. Please also attach the original receipt. Once the damaged/ incorrect product is received by us in its original state and has been approved by our Quality Team, we will exchange the product or you shall be provided with a store credit towards the full amount paid by you for the product. In exceptional circumstances, a refund of the amount back to your bank account may be made, in which case return shipping charges and transaction fees might be applicable.
